Airport guide

Heathrow Airport and eSIM

Heathrow is a major gateway to London, with rail, Tube, and transfers to different districts.

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On arrival

Prepare your connection before landing

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Install before departure

Install the eSIM at home over Wi-Fi and save your accommodation address before flying.

Activate on arrival

Select the correct data line and follow the plan's roaming instructions before using data.

Maps and transport

Compare the Heathrow Express, Elizabeth line, Tube, or taxi using official information.

If the eSIM does not work

Check Wi-Fi during installation, the correct data line, roaming settings, and that the phone is unlocked. Use Wi-Fi while troubleshooting and contact support with your order ID.

Frequently asked questions

Should I install the eSIM before arriving at Heathrow Airport?

Yes. Install over stable Wi-Fi before departure so you rely less on Wi-Fi on arrival.

Does data roaming need to be on?

It depends on the specific plan. Follow the instructions supplied with the product.

What should I do if I have no data?

Use Wi-Fi, check the data line and roaming, and contact support with your order ID if the problem continues.

Source: Heathrow Airport (Heathrow Airport Limited)